FAQ

Don't have the answers you are looking for? Contact our customer care team for personalized assistance. Any inquiry made to us, we will reply back within 24 hours of receiving.

How Long Does It Take To Ship?

Shipping varies from state to state and from country to country. However, a good estimate would be 7-14 days within Australia and 2-4 week if shipping to overseas.

What Mode Of Payments Do You Accept?

We accept most payment methods, including Paypal and Stripe.

Are Your Products Safe For A Baby’s Consumption?

Of Course! Our products are designed in-house and made of clean synthetic polymer materials that are harmless to even children when consumed with the food. Our products are all FSA approved so you don’t have to worry when making your purchases.

What Are Your Refund Policies?

We have a 30 Day Money-Back-Guarantee. If you receive your product damaged, just send us a proof of the item to our email at appleoffsprings.com.au , we will handle your refund within 48-72 hours of certifying your report.

How do I cancel/modify an order?

You can change your order simply by dropping us a message at [email protected] or if it is urgent, feel free to give us a call. We will handle it as long as the order hasn’t been shipped out. We won’t be able to process your request if your product has been shipped out so do take note!

How can I track my order?

Once you place and order and we have shipped out, we will notify you of your item shipment along with your tracking code. Simply go to the link we provided in the email and enter your tracking code.